The Director of Operations is a senior leader responsible for driving operational strategy, enabling cross-functional excellence, and ensuring scalable business practices across WJ Weiser’s client service divisions. This role provides strategic oversight of core operational functions—including editorial, membership management, and meeting services—and partners across departments to lead continuous improvement, streamline workflows, and advance organizational goals. With a focus on optimizing service delivery and financial performance, the Director of Operations plays a critical role in shaping the company’s growth and long-term success.

Strategic Leadership and Organizational Alignment

• Lead the strategic direction of operations by identifying priorities, setting goals, and ensuring alignment with client
• Serve as a key partner to departmental leaders, fostering strong relationships to ensure integration of operational initiatives across teams.
• Promote a culture of accountability, transparency, and continuous improvement.
• Facilitate decision-making by providing insights, executive summaries, and performance metrics to senior leadership.
• Represent operations at executive-level meetings and planning sessions.

Operational Excellence & Cross-Departmental Collaboration

• Oversee and standardize workflows for client onboarding and offboarding, ensuring consistency, efficiency, and a high-quality experience.
• Collaborate with Meetings, Membership, Finance, Publications , Registration,, and Directors to streamline shared processes and drive operational success.
• Facilitate cross-functional meetings to monitor timelines, track deliverables, and address resourcing needs.
• Partner with Directors and Client Operations Manager to identify process gaps and implement scalable solutions.
• Ensure proactive and collaborative coordination of all operational touchpoints that impact client satisfaction and internal execution.

Financial Oversight & Membership Dues Management

• Drive strategy and oversight for member dues collection across all client associations.
• Monitor dues and registration collections keeping Finance and Directors  aware of status to ensure timely follow-up and ensure timely follow up of outstanding payments
• Ensure dues are correctly processed, reconciled, and integrated across all relevant platforms.

Meeting Registration Operations

• Lead the end-to-end execution of registration processes for conferences and events.
• Ensure systems are set up and maintained to support seamless registration experiences for members and attendees.
• Track and analyze registration trends, providing weekly reports to internal stakeholders.
• Manage logistics and shipping for meetings and events.
• Partner with meeting services to align registration operations with broader event goals and timelines.

Client Service Operations & Administrative Coordination

• Lead the strategy and execution of front-line client services, ensuring all client interactions reflect professionalism and responsiveness.
• Direct administrative functions related to communication flow, including incoming calls, emails, and mail routing.
• Work with support staff to ensure effective and efficient client-facing operations.
• Identify areas for improvement and automation to elevate the client service experience.

• Bachelor’s degree in Business Administration, Operations Management, or related field required.
• Minimum 7 years of experience in operations, event management, or association administration.
• Proven success in leading cross-functional teams and managing complex operational workflows.
• Strong budget management and financial process oversight skills.
• Demonstrated ability to lead through influence, build relationships across departments, and manage competing priorities.
• Outstanding organizational and analytical abilities with exceptional attention to detail.
• Tech-savvy, with the ability to quickly adopt and leverage digital tools to improve collaboration, efficiency, and service delivery
• Skilled at building trust with new team members and empowering individuals to achieve their full potential

Preferred Attributes

• Experience in association management or with healthcare societies.
• Demonstrated ability to lead in deadline-driven, client-facing environments.
• Self-motivated and able to thrive in a collaborative, team-based setting.

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