The Client Services Coordinator provides on-going administrative and logistical support to the sales & operational functions of the company, as well as coordinates and implements follow-up services to satisfy contractual obligation to exhibitors and attendees. This position strives to ensure the integrity of team and corporate performance to achieve quality and excellence in all NaylorCMG products and services.
This position is responsible for assisting with operations & logistics for exhibitors; assisting on sales & marketing correspondence; distribution of official show information and documentation; status report generation; procedure development, and serving on-site as assigned by supervisor, and responding to exhibitor inquiries.
Responds to exhibitor inquiries regarding informational requests including: operations, logistics, and registration & housing.
Maintains accurate records and generates correspondence for exhibitors and attendees, including maintaining all active exhibitor hard copy files and registration reference data and generating sales reports
Assists in administering the exhibitor priority period sales process and maintaining of floor plans for assigned shows, keeping accurate records of all space assignments and booth sizes
Processes exhibit space applications and contracts including the preparation of acknowledgment letters, confirmations, invoices, and dunning notices
Maintains all exhibitor financial records to include deposits; process refund requests; and reconcile financial records with client accounting department
Generates and distributes status reports for weekly client updates of exhibit sales, registrations & social tickets processed, and as requested by supervisor
Allocates and distributes exhibitor complimentary registration forms, track redemption, and serve as liaison with registration & housing vendor regarding exhibitors & special requests
Interacts with general contractors and other vendors or subcontractors regarding exhibitor lists, records, space assignments, special requirements, etc.
Prepares on-site materials and shipments including "Books-Of-Knowledge" and management office supplies
Verifies and generates exhibitor directory listings
Contributes to the content development of exhibitor and/or attendee bulletins and newsletters
Assists with special projects as assigned by department manager and/or supervisor