Naylor Association Solutions

Client Services Coordinator

Job Location US-IL-Schaumburg
Type
Regular Full-Time

Overview

WHO WE ARE:

Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our solutions span all major functional areas, including publishing and communications, trade shows and events, software and web development solutions, e-learning solutions, and association advising services.

 

SUMMARY:

 

We are seeking a dynamic professional looking to provide excellent customer service to our medical specialty client groups. The ideal candidate would have a bright, friendly disposition and demonstrate the ability to handle a variety of tasks. This newly created position supports company growth and offers potential for career advancement within a growing client services business. While this position does have reception responsibilities, the primary focus would be to provide client callers with solutions for their inquiries. Strong customer service skills are essential, with the ability to recall or adeptly reference a large amount of variable information for 70+ clients.

Responsibilities

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

  1. Receive/answer incoming requests
  • Answer multiple phone lines and assist incoming callers
  • Carefully screen calls to ensure complete understanding. Provide clients with solutions via phone/email, transferring all calls when appropriate to the correct internal contact.
  • Ensure follow-ups are being provided for clients that are waiting on assistance
  • Take dues payments, meeting registrations, membership applications, and information updates
  • Email/fax receipts, CME credit and publications requests
  • Respond to all inquiries submitted electronically through individual society websites
  1. Reception/Front Desk
  • Greet all visitors in a professional and friendly manner
  • Receive and notify incoming deliveries to their recipients
  • Contact associates when their scheduled guests have arrived
  1. Assistance for client matters in all departments
  • Day to day support of WJW associates with client needs to include a variety of tasks including meeting logistics, correspondence, social media needs, etc.
  • Typing, filing, photocopying, scanning, and mailing, creating excel tracking sheets
  • Special requests as needed

CORE COMPETENCIES

  • Strong service orientation with highly developed interpersonal skills. Affinity for networking, and demonstrate high level of confidence
  • Ability to work well independently; self-starter
  • Strong computer skills including Microsoft Office and Excel
  • Clear and concise communications; strong verbal and writing skills
  • Detail-oriented and conscientious of timelines and deadlines
  • Ability to assess and articulate ways to improve processes and programs
  • Ability to complete multiple tasks within set deadlines, accurately and on time
  • Ability to remain flexible and work well with others in a fast-paced, dynamic environment
  • Problem-solving abilities to support staff and clients

Qualifications

MINIMUIM QUALIFICATIONS

 

  • BA/BS in related fields or related experiences
  • 2-3 years if experience in general office administration or recent graduates with 3.75 or greater GPA
  • Ability to work in a fast-paced office environment and multi-task on several projects at one time

Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.

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