Naylor Association Solutions

  • Credit and Collections Specialist

    Job Location CA-MB-Winnipeg
    Regular Full-Time
  • Overview

    This position is responsible for the collection activities on overdue accounts.


    • Ensures collections are made on a timely basis, primarily through reminder phone calls and email reminders both automated and manual.
    • Liaises with sales staff, sales and management to resolve concerns.
    • Forwards “difficult” accounts to the Supervisor, Credit and Collections.
    • Provides customer service by acting as the liaison between the client, the sales representative and production when an ad error occurs.
    • Provides additional information to client to facilitate collection.
    • Coordinates with sales managers to start an ad error report once it has been determined that an error has occurred.
    • Submits a revised invoice to the client, as required.
    • Determines when an account has become unmanageable and provides recommendation to submit the account to an outside collection agency.
    • Prepares check requisitions and forwards to accounting when duplicate payments occur.
    • Provides notification to sales representatives of commission charge back.
    • Notifies delinquent customers that the account is being sent to a collection agency.
    • Coordinates with sales to ensure updates to company name or address are completed as required.
    • Supplies W9 forms to customers as requested.
    • Internal and external communication and service by working with accounting, production, and sales to request information as needed to resolve account issues.
    • Audit accounts to identify accuracy of cash posting on assigned accounts.
    • May conduct research to resolve account issues.


    • High School Diploma; some post-secondary education, an asset.
    • Three years of previous experience in a credit/collections department, preferred.
    • Experience with bookkeeping, accounts receivable or similar administrative responsibilities will be considered in lieu of preferred experience noted above.
    • Demonstrated ability to use computers for data entry, word processing, etc.
    • Experience with accounting systems and ability to learn new systems quickly.
    • Demonstrated verbal and written communications and interpersonal skills with internal and external parties
    • Possess negotiation and problem solving skills
    • Must work well in a team environment
    • Ability to multi-task at a high level
    • Demonstrated time management and organizational skills


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