ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensures collections are made on a timely basis, primarily through reminder phone calls and email reminders both automated and manual.
- Liaises with sales staff, sales and management to resolve concerns.
- Forwards “difficult” accounts to the Credit and Collection Manager.
- Provides customer service by acting as the liaison between the client, the sales representative and production when an ad error occurs.
- Provides additional information to client to facilitate collection.
- Coordinates with sales managers to start an ad error report once it has been determined that an error has occurred.
- Submits a revised invoice to the client, as required.
- Determines when an account has become unmanageable and provides recommendation to submit the account to an outside collection agency.
- Prepares check requisitions and forwards to accounting when duplicate payments occur.
- Provides notification to sales representatives of commission charge back.
- Notifies delinquent customers that the account is being sent to a collection agency.
- Coordinates with sales to ensure updates to company name or address are completed as required.
- Supplies W9 forms to customers as requested.
- Internal and external communication and service by working with accounting, production, and sales to request information as needed to resolve account issues.
- Audit accounts to identify accuracy of cash posting on assigned accounts.
- May conduct research to resolve account issues.